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• If I don't renew my account will I lose my profile, reviews and references?

  If you don't renew your account, it will go dormant, but don't worry! Your public profile and reviews will stay just as they are. You just won't be able to contact homeowners during that time. When you're ready to return, simply log in to Mindahome ...

• How do I delete messages and conversations?

  We removed the option to delete messages and conversations. When we did allow it we regularly had people unintentionally deleting conversations they should not have. They would ask us to reinstate them or ask for the other parties phone number but, ...

• How to cancel a sitter

  To cancel an appointed sitter, if you haven't already, please first inform them of your intentions then go to the conversation you had with the sitter on your 'Messages' page in your Mindahome control panel. Scroll down to the bottom of the messages ...

• How do I cancel my ad?

  If you have chosen a sitter, you need to click the "Invite sitter to accept" button beneath the messages in the conversation you have had with the sitter. When the sitter accepts, your ad will automatically be unpublished. If you want to cancel your ...

• I want to cancel my sitter account and stop any future payments.

  We do not have an automatically renewing payment system. 30 days before the end of your 12 month membership period an invoice is generated and a reminder sent to you. Another reminder is sent 14 days before expiry. If you don't want to continue with ...