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• How can I suspend my membership?

  I'm sorry we don't suspend memberships but you can unpublish your 'Public profile' which will take you out of circulation however your membership will still come up for renewal at the end of the 12 months.

• How can I find out when my membership expires?

  Home owners memberships do not expire. It remains dormant when they do not have an active ad but becomes active when they submit a new ad. For house sitters - You can see the expiry information (Paid until) on your 'Control panel' page. When logged ...

• Do you send out renewal reminders?

  Yes, we email reminder notices 30 days and 14 days before your membership expires.

• My house sitters membership has expired. If I pay the invoice, when will the new membership period start?

  The new membership period will start from the date you pay invoice, not when your old membership expired so you will get a full 12 months from date of payment.

• My membership expired a while ago, how do I renew it?

  All you need do is pay the invoice that's showing in your Mindahome control panel and your next 12 months membership will start from the date you make the payment.