How do I temporarily suspend my account?
I'm sorry but we do not suspend accounts for sitters. Sitters can unpublish their ad or profile so that they are "out of circulation" however their account will still require renewing at the end of the 12 months membership period.
Home owners don't need to suspend their account as it's only active when they have a current 'Sitter wanted' ad. Without an active ad their account is dormant although they can still communicate with the sitters on their 'Messages' page.
Contact Us
Can't find an answer to your question?
Related Articles
How can I suspend my membership?
I'm sorry we don't suspend memberships but you can unpublish your 'Public profile' which will take you out of circulation however your membership will still come up for renewal at the end of the 12 months.
How do I cancel or delete my account?
You can cancel or delete your account using the link on the bottom of the 'Your account' page found in your Mindahome control panel.
How do I suspend or stop the email notifications and alerts I'm getting?
The check-box to turn the notifications and new house sitting position alerts off and on is found near the bottom of "Your account" page in your Mindahome control panel. You can control which states you receive notifications for on that page as well.
I need your bank account details to pay at the bank?
After registering you are taken to the payments page where you can choose your payment options. When you choose 'Pay at bank' and you will be given our bank account details.
I paid by bank transfer but my account is not active
Often when people pay by EFT/bank (bank transfer), or by cash over the counter at a Commonwealth bank, they do not identify themselves and we have no way of knowing who the payment is from. Please take a look at your bank statement and let us know ...