I can’t upload photos for my ID check

I can’t upload photos for my ID check

There should be no need to upload photos as the ID verification process takes place on your phone.


To verify your identity, please follow these simple steps.

If using  a PC, laptop or tablet to access the website - on your Mindahome Dashboard page, click the 'Click here to proceed' or 'Try again' button in the 'ID verification' panel. On the next screen use your phone to scan the QR code then follow the on screen prompts (which are the same as from step 2 below)

For those who only use a phone to access the website -
  1. On your Dashboard page click the 'Click here to proceed' or 'Try again' button in the 'ID verification' panel to begin the process. 
  2. When prompted, take a clear photo of the front of your driver's licence or the full page of your open passport.
  3. Review the photo you took; if you are satisfied with it, click 'Next'. If not, click 'Back' to retake the photo.
  4. After confirming the front photo, you'll be asked to take a picture of the back of your driver's licence. Follow the same steps to review and confirm the photo. (If using a passport this step is not necessary).
  5. Once both sides of your licence are correctly captured, you'll be prompted to take a selfie. The same review options apply - proceed if you're happy with it, or retake if necessary.
  6. Upon completion of capturing and confirming all required photos, your verification process will be finalised, and you will receive the outcome shortly

Below is a list of common reasons the verification process may fail. 


ID check failure - common causes 
  1. Expired licence or passport. Passport must have at least one month left before expiry.
  2. If the face image in the ID document is not wearing glasses, the selfie must be taken without glasses.
  3. Don't look down at your phone when taking the selfie. Take the selfie with the phone held up in front of you while looking straight ahead.
  4. The selfie photo should be of just of your face, the same as in your ID document. No upper torso or clothing with a high collar.
  5. Don't smile when taking the selfie.
  6. Don't photograph your ID document with the camera sideways or upside down.
  7. Don't hold the driver’s licence or passport in your hand when taking the photo of it – your fingers will cover parts of it . Lay it flat on a white or light background and make sure the entire passport is in the photo.
  8. Make sure you remember to flip the driver’s licence over to take the photo of the back.
  9. Make sure the first photo taken of your driver's licence is of the front with your face image and the second is of the back - not the other way round.
  10. If a photo comes out blurry or you are not happy with it, click the ‘back’ button and redo it.

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