This will happen if the ‘Invite’ and ‘Accept’ procedure wasn’t followed. So that the system knows which sitter is being appointed, a home owner needs to click the green 'Invite sitter to accept' button beneath the messages in their conversation with the sitter on their 'Messages' page in their Mindahome control panel. The sitter will be notified and will either click the 'Accept' in their notification email or where the button appears in their conversation with the owner on their Messages page. This links the two so that, when the job starts, a 'Leave a review' button will appear in both members' conversations with each other. There are instructions on your members 'Messages' pages, 'Reviews' pages and 'How to' pages.