House Sitter Questions
How do I add new house sitting jobs from my past Mindahome home owners to my booking calendar?
If previous homeowners want you to house sit for them again but are contacting you directly, you can manually add the dates to your booking calendar, however the system won't know who they are - you will just be blanking out dates in your calendar so ...
Where can I find the renewal date of my account?
Your account renewal or account expiry date is shown on 'Your account' page in your Mindahome Control Panel. To find your account page, if using your phone or our phone app, click your name near the top right of the page. If using a laptop, tablet or ...
Security cameras
Security cameras are in common use these days and home owners are asked if they have them when they submit their ad. If they do they are asked if are they internal, external or both. Their answer is shown on their ad page. If they have internal ...
How to direct a homeowner to my Public Profile?
There are two ways a homeowner can view your profile. 1. There is a link to your profile in the notification the homeowner receives every time you send them a message - just as there is one to their ad page in the notice you get when an owner replies ...
How to add or change 'States' for new ad alerts
On "Your account" page in your Mindahome control panel, as well as ticking the 'Receive notifications of new sitting positions' checkbox, you have also ticked 'Same States as in your profile' so you can either go to your Public Profile page and add ...
I'd like to hide my profile as I am taking a break
To take a break you can just unpublish your Public Profile. To do that, at the bottom of your Public Profile edit page, click the 'Save and Unpublish' button.
If I don't renew my account will I lose my profile, reviews and references?
If you don't renew your account, it will go dormant, but don't worry! Your public profile and reviews will stay just as they are. You just won't be able to contact homeowners during that time. When you're ready to return, simply log in to Mindahome ...
Do you have house sitting positions without pets?
We have many house sitting ads which do not include the care of pets. To find sitting positions which have no pets follow these steps: Go to the homeowner ads listings page (https://mindahome.com.au/house-sitting-positions-australia). In the search ...
Refer a friend
House Sitters can invite their friends to become house sitters on the Mindahome website and when their friend registers using the link in the invitation, they will receive a $10 credit to their account which will be redeemed when their account is ...
Why are we getting two ‘Latest positions’ notifications each morning?
Your account has the option to add a second email address and if you have added one, these notifications are sent to it as well. To only receive 1 morning notification email, in your Mindahome control panel, untick the ‘Add second email’ checkbox and ...
What is a police check or police clearance?
A police clearance or police check is an official document listing a person’s criminal convictions for the period of 10 years prior to its date of issue. If a person has no criminal convictions the certificate will state this. The document can only ...
How can I add reviews, references, testimonials to my profile page?
Owners and sitters may leave reviews for each other which will show on their public ad or profile page. When a house sitting position commences, a ‘Leave a review’ button will become visible to both parties on the bottom of their conversations on ...
How can I search for sitting positions in specific locations?
On the home owners list page you can use the 'Additional filters' button to search by location or postcode. You can also click the 'See map' icon at the top right of the home owners list or first choose a state then click the icon to see the map for ...
I'm already registered as a home owner. How can I join as a sitter?
Members can have both Owner and Sitter accounts using the same email address. To create the other account, a member needs to register using the appropriate registration form. When done, the type of account they are logged into will be noted under ...
I'm not having much luck getting a sitting position, what am I doing wrong?
There are often several applicants for positions in cities and popular holiday locations so when starting out as a house sitter, follow these steps to help you get off to a successful beginning. 1. Obtain a 'Police check' or 'Police clearance': This ...
Should my police check be an employment or a volunteer one?
The police check or police clearance, you need is the volunteer one. When filling the application form, if asked what the purpose is, as it's unlikely there will be a category to select into which house sitters fit, you should choose "other" from ...
I have not had a reply to my message.
Many members access the internet and their emails only periodically and it may be few days before they reply to your message so it may just be a matter of waiting a little longer. We have put many features in place to encourage members to do the ...
What duties are expected of sitters?
House sitters are expected to perform agreed tasks regarding the care of the home owners' property and pets. These can include house security, house cleaning duties, garden and lawn maintenance, caring for pets, forwarding mail and phone messages and ...
Do we get paid for House sitting?
Not usually, but everything is negotiable between you and the Home Owner. In the majority of cases it's a straight swap where House Sitters care for the house and pets in exchange for free accommodation. However there maybe exceptions when a ...
Does the House sitter pay rent to the Home Owner?
The essence of house sitting is that the house sitter enjoys free accommodation in exchange for taking care of the home owners house and pets. Being asked to share the cost of usage of utilities for sitting positions longer than a month is not ...
Can I mind a home with my pet dog?
That's completely up to the Home Owners, some don't mind while others don't like strange pets in their homes. It is a matter for discussion between both parties.
Can I mind a home with my family?
Some home owners prefer not to have children in their home whereas others may actually like children because, if they have pets, it provides more play and walking opportunities for them. The home owner will usually state in their ad if families with ...
Will I need references?
References are a definite advantage and for new house sitters a character references from people of standing in the community that have known you for a reasonable amount of time are acceptable. Have you rented or are you renting a property and can ...
I cannot contact a home owner from their ad page
If you visit a home owners ad page and can't see how to send them a message, there are four possible reasons for this. You are not logged in. You do not have a Premium home owner membership. You have a Premium home owner membership but you don't have ...
How can I suspend my membership?
I'm sorry we don't suspend memberships but you can unpublish your 'Public profile' which will take you out of circulation however your membership will still come up for renewal at the end of the 12 months.
My house sitters membership has expired. If I pay the invoice, when will the new membership period start?
The new membership period will start from the date you pay invoice, not when your old membership expired so you will get a full 12 months from date of payment.
We are a couple, do we pay two joining fees?
No couples can join and use the one membership account.
If we house sit as a couple do we both need a police check?
It's the home owners that will want to see your police clearance when they are deciding who they will use for their house sitters. We recommend that you both get them.
I'm a sitter and I'm not getting contacted by home owners
Not all home owners go through and search the sitters list and then contact those whose profile appeals to them, and those that do may only contact a handful. The majority of our home owners register and wait to be contacted by available sitters so ...
I would like to join as a house sitter for a few months only
I'm sorry but we only have the one membership plan which is for a period of 12 months.
How do I suspend or stop the email notifications and alerts I'm getting?
The switch to turn the notifications and new house sitting position alerts off and on can be found near the bottom of "Your account" page in your Mindahome control panel. You can control which states you receive notifications for on that page as ...
Why are new position notifications I receive not in my chosen local area
Currently the email notifications of new positions contain all positions from the state you selected in your profile. The software does not provide results for just the locations within the state that you selected. Your 'preferred location' details ...
My membership expired a while ago, how do I renew it?
All you need do is pay the invoice that's showing in your Mindahome control panel and your next 12 months membership will start from the date you make the payment.
I'm a sitter. How do I put an owner ad on?
Members can have both Owner and Sitter accounts using the same email address. To create the second account a member should register for the other account using the appropriate registration form. When completed, the type of account they are logged ...
How can I add non Mindahome references to my profile for people to see?
You can scan written references as well as your police clearance, save them on your computer and then upload them to your 'Media library' in your Mindahome Members control panel. Email references can be saved as text or document files and be uploaded ...
Do you get long term House Sitting positions?
Yes some can be. House sitting positions can be anything from 1 day to 2 or more years but generally the length of a House Sitting position varies between 1 week and 4 months with the most common being between 2 and 6 weeks. You can search our 'house ...
Is the house-sitter allowed to take a break or holiday (even for the weekend)?
The home owner engages you to look after their property and pets while they are away and you need to be in attendance to be able to fulfill that obligation. In return you are offered free accommodation. Having said that, everything is negotiable with ...
I'm young (19), will I get a sitting position?
We have quite a few people around your age join us as house sitters and some are more successful than others. There is no doubt that your age and inexperience is a disadvantage however, depending on how you present yourself both in your profile and ...
I'm from a different country, can I still join as a House Sitter?
Yes we do have people in other countries house sitting with us. Most home owners will consider house sitters from another country and certainly an overseas police clearance is acceptable. Because of your location, a face to face interview is ...
Am I sure of getting a House sitting job?
There are too many variables to guarantee anyone a house sitting position using our service. Things such as location choice, location flexibility, date flexibility, duration flexibility and how your profile is perceived, all play a part. Each Home ...
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