Profile, Ad and Photo Questions
Can't open attachments. Error: Failed opening download
If the issue is with .pdf files not opening when clicked, it's the users web browser settings that is the problem. (Instructions on resolving this are below.) If it's .HEIC files (Apple image files), they can only be opened in Apple devices such as ...
How can I add photos to my ad or profile?
Photos can be added on the edit page for your ad or public profile. In your members Control Panel/Dashboard, home owners click the 'Main listing' tab and house sitters click the 'Public profile' tab. On the edit page the option to add photos is on ...
My first name is showing in my profile. How do I remove it?
To prevent your first name from showing in your profile un-tick the checkbox on you 'User account' page and click the 'Submit and publish' button.
I'm a home owner, how do I compose an ad?
To compose an ad, complete the information asked for on the registration/ad details page as fully as possible. If this is the second time you are advertising for a sitter, you will find a "Create new listing" button near the bottom of your ...
How do I show my media library files and photos on my ad/profile page?
First, on your 'Media library' page, you need to change the status of your files to 'Public'. Click the edit button beside each file to make the change. Once that's done go to the edit page for your profile or ad. Near the bottom of that page under ...
I can't complete my Public Profile
After filling out the form and choosing photos you must click the "Submit changes" button on the bottom of the form. If you don't do that nothing is saved. When you click the button, if there are any errors you will get a notice telling you what part ...
The photos in my ad/profile are cut off. How do I centre them correctly?
The photos in your profile or ad page are shown with a fixed width and height meaning if a photo is narrow, some of the top and bottom may be cut off. To get around this, on your ad/profile edit page, you need to zoom in then click on the photo and ...
I can't add or upload photos to my ad or profile?
Below are four reasons that stop photos from being uploaded to your ad or profile. 1. The most common reason is that the file extension (file name) has .heic on the end. If it says .heic at the end of the files then they won't upload because it's a ...
Cannot attach documents or photos to messages
This usually occurs when your "Media Library" in your Mindahome control panel is full. It holds 25 files. Every time you attach photos from the device you are using to browse the internet, they are saved in your Media Library for quick access next ...