ID check and badge
I can’t upload photos for my ID check
There should be no need to upload photos as the ID verification process takes place on your phone. To verify your identity, please follow these simple steps. If using a PC, laptop or tablet to access the website - on your Mindahome Dashboard page, ...
ID check failure - common causes
Expired licence or passport. Passport must have at least one month left before expiry. If the face image in the ID document is not wearing glasses, the selfie must be taken without glasses. Don't look down at your phone when taking the selfie. Take ...
What is the ID check procedure?
To begin - 1. Go to your Mindahome Dashboard page 2. Scroll down to the 'Identity Verification' panel and click the 'Initiate' button 3. Follow the steps and complete the process. Note: If using a drivers licence for the check (the 'ID document' ...
What is required for the ID check?
Only the main account holder needs to be verified and the name and address on your Mindahome account details page must match the details on the ID document you use to perform the check. During the verification process your photo on your ID document, ...
How much does the ID check cost?
Your first two attempts to perform the check are free, and 99% of people will complete the check successfully on their first attempt. If you don't pass on your first attempt you can do the check again, but first read the section on ID check failure - ...
Why do I need an ID check?
Having an ID verified badge on your Mindahome profile page is a great way to build trust and stand out to homeowners. When your identity is verified, it shows that you're serious, reliable, and committed to transparency - qualities that matter most ...