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• How do I cancel or delete my account?

  You can cancel or delete your account using the link on the bottom of the 'Your account' page found in your Mindahome control panel.

• If I don't renew my account will I lose my profile, reviews and references?

  If you don't renew your account, it will go dormant, but don't worry! Your public profile and reviews will stay just as they are. You just won't be able to contact homeowners during that time. When you're ready to return, simply log in to Mindahome ...

• How do I delete messages and conversations?

  We removed the option to delete messages and conversations. When we did allow it we regularly had people unintentionally deleting conversations they should not have. They would ask us to reinstate them or ask for the other parties phone number but, ...

• I want to cancel my sitter account and stop any future payments.

  We do not have an automatically renewing payment system. 30 days before the end of your 12 month membership period an invoice is generated and a reminder sent to you. Another reminder is sent 14 days before expiry. If you don't want to continue with ...

• How do I temporarily suspend my account?

  I'm sorry but we do not suspend accounts for sitters. Sitters can unpublish their ad or profile so that they are "out of circulation" however their account will still require renewing at the end of the 12 months membership period. Home owners don't ...