Home Owner Questions
How does your service work for home owners?
Mindahome is a fully web based service that provides a place for home owners and house sitters to meet. It's like a jobs list where home owners register and provide details of their needs in their ad - they can also contact our sitters after joining. ...
Does Mindahome vet their sitters?
Mindahome's Role in Connecting Homeowners with House Sitters Mindahome serves as an introductory platform, connecting homeowners with trusted house sitters. Our service enables homeowners to create listings detailing their needs, while house sitters ...
How do I find applicants profiles?
In each message notification email you receive there is a link to the senders Public Profile. Also, in each conversation on your Messages page in your Mindahome Control Panel, the sitters profile title at the top of the conversation is a link to ...
Do all sitters have a police check?
We don't require that house sitters have a police check to be able to join Mindahome and not all of them have them. It's up to homeowners, when they are assessing applicants, to request to see the applicants police check. Also, if the sitter has not ...
Do I need an ad to be able to contact sitters?
It's necessary for homeowner to have an active ad on Mindahome before they contact sitters because, when contacted, sitters will want to know dates, location, pet details, home owner requirements as well as see photos of the pets and property before ...
Owner can't see how to contact sitters
As long as you are logged in and have a published ad you will see a text entry messaging window at the bottom of all house sitters public profile page. If there isn't one it may be because you don't have a published ad. If you don't, at the bottom of ...
Where are the homeowner reviews?
If a homeowner has reviews they will be on their ad page beneath their photos or location map. Home owners, unlike sitters, only use our service rarely - on average once a year, so there is less opportunity for reviews for them. Also they don't ...
I'm a home owner, how do I review my sitter?
As long as you clicked the green “Invite sitter to accept” button beneath the messages in your conversation with your chosen sitter on your Messages page and the sitter clicked the “Accept” button, when a position starts, a “Leave a review” button is ...
How do I cancel a sitter?
To cancel an appointed sitter, if you haven't already, please first inform them of your intentions then go to the conversation you had with the sitter on your 'Messages' page in your Mindahome control panel. Scroll down to the bottom of the messages ...
Where can I find a sitters reviews?
If a sitter has reviews from registered Mindahome home owners, they are genuine and will appear on their profile page on the right under their photos if using a PC, laptop or tablet. If using a phone they are beneath the "Contact sitter" area on ...
How do I cancel my ad?
If you have chosen a sitter, you need to click the "Invite sitter to accept" button beneath the messages in the conversation you have had with the sitter. When the sitter accepts, your ad will automatically be unpublished. If you want to cancel your ...
Can a home owner have more than one listing?
Yes you can have more than one listing as long as the dates are different. On your ‘Dashboard’ page click the ‘Create new listing’ button then choose whether to compose one from scratch or use an existing ad as a template. If you use an existing ad, ...
How can I stop getting more applicants?
You can unpublish your ad and continue communicating with the existing applicants on your Messages page. You can invite a sitter to house sit for you from there as well. You will find an 'unpublish' button for your ad on your Dashboard page in your ...
How do I appoint my sitter & unpublish my ad?
You need to complete the sitter appointment process. When you do your ad will automatically be unpublished. To appoint your sitter, you need to: login to the Mindahome website go to your ‘Messages’ page click on the conversation you have been having ...
How much do sitters charge?
Most Mindahome house sitters do not charge for their services as most are willing to house sit in exchange for free accommodation. However, should you be happy with their service and feel you would like to make a small payment as an expression of ...
Does unpublishing my ad completely remove it?
On your Dashboard page, clicking the 'Unpublish' button for your ad puts an information notice at the top of the ad and removes it from the list of available sitting positions so it's no longer in the search results. It also removes the contact ...
I am a home owner but I want to be a sitter
Members can have both Owner and Sitter accounts using the same email address. To create the other account, a member must first log out of their existing account then register using the appropriate registration form. When done, the type of account ...
How do I unpublish my ad?
You can unpublish your ad using one of the following methods: Method 1. Click your name near the top right of the site and in the menu that appears choose 'My control panel'. On the next page in the one line description of your ad look for the ...
What length of time is acceptable for a House Sitting position?
There is no minimum or maximum time for a house sitting position. Depending on the sitters circumstances, a short stay may be appropriate. Most sitters do prefer a couple of weeks or longer.
If I unpublish my ad will I still be able to send messages to sitters?
You can unpublish your ad and still be able to communicate with the sitters you have had a conversation with from the 'Messages' section of your members control panel. However you do need to have a 'Premium' home owner membership and an active ...
How far in advance do we need to advertise for a sitter?
You need enough time to confer with the applicants and make a decision on which one or couple to use. We recommend a comfortable minimum time is one month but 2 or 3 months is more practical. Some home owners will put their ad on and choose a sitter ...
How can I write a review, reference or testimonial?
To write a review, as long as the home owner 'Invited' the sitter and the sitter 'Accepted' on the website, when a house sitting position commences a ‘Leave a review’ button will become visible to both parties on the bottom of their conversations ...
I've submitted my ad and contacted sitters but have no success finding one.
While our system automatically notifies sitters who match your location and dates, sometimes a "perfect on paper" match needs a little extra nudge. If you aren't receiving the applications you expected, it usually comes down to how the "story" of ...
I am renter not a home owner, can I still use your service.
You don't need to own the home, just be legally in charge of it so as a renter you are fine because house sitters are invited guests.
For a new home owner ad, can I just change the dates of an old ad?
It's not advisable to just change the dates of an old ad and re-publish it. By now it will be well down the list as many new ads have come after it. It's best to "create a new ad from an old ad". When you do the new ad will go to the top of the list ...